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Most commonly asked question related to Onespy and its usage are answered below. If you do not find your answer within below question-answers, reach us at support@onespy.com.

Onespy is an Android Spying and Monitoring application which comes loaded with advanced tracking features that are easily accessible via an online control panel. The application gives you advanced spying features including call monitoring, GPS tracking, Browser data monitoring, Multimedia tracking, Installed app viewing and much more.

Once you successfully install Onespy application on the targeted device, the app then accumulates the device data and displays it simultaneously over the subscribers control panel. The control panel can be accessed using any internet browser. But at first, always remember that you check the phone and operating system compatibility before you make the purchase. There are three subscription plans that a user can select from based on their personal requirements and app features.

Almost every Android device running on Android version 4.4 or above is compatible with Onespy. However, we do recommend you checking your smartphone compatibility here or you can contact us via the link below.
Contact us Additionally, we do not recommend installing Onespy on Xiaomi, Gionee, Oppo, Vivo and LeEco smartphones as these devices have enforced Task cleaner or App cleaner apps that turn-off the application repeatedly.

Before beginning the downloads, first check the smartphone and OS (Operating system) compatibility from the following link: Onespy App Compatibility Now that you’ve checked the compatibility, purchase our app by visiting the website link mentioned below:
Buy Onespy

We currently accept the following payment methods:

  • Visa /MasterCard
  • Debit / Credit Card
  • Bank transfer
  • American Express
  • OLA Money
  • JIO Money
  • Mobikwik
  • Freecharge
  • UPI

Payment options may vary depending on your country of residence. Select your preferred payment method once you proceed to Checkout.

Onespy purchase will appear on your bank or credit card statement as either “ONESTORE_TPSL” or “ONESTORE”.

Before beginning the downloads, first check the smartphone and OS (Operating system) compatibility via the following link: Onespy App Compatibility Now that you’ve checked the compatibility, purchase the Onespy application by visiting the website link mentioned below:
Buy Onespy
There are three subscription plans available and one shall select the plan based on their personal requirements. We have three packages available at time, all subscription plans are available at different prices along with their dedicated features: Standard, Premium and Bundle. After purchasing Onespy application successfully, either our technical team will guide you through the remaining process or you can read the installation guide below.
Onespy Installation Guide
Once the setup is complete, the login details will be shared with you over Email provided by you earlier. You can then use these details to login and access the entire control panel via internet browser.

Yes, for initial setup you need to have the smartphone available physically with you for atleast 3-5 minutes. The phone is later not required, and the tracking works automatically in background.

No, Onespy can only be installed on the targeted device if its available physically.

Once your Onespy application is successfully installed and is connected with our server, the application will then automatically share data to your Control Panel that can be accessed from any internet browser. The login details will be shared with you as you make the subscription.

Well, as we mentioned before, Onespy requires internet connection and if internet is available with appropriate internet speed and application running in background, the data shall be shared with your control panel instantly.

The monitored device requires internet connection to send data to servers. Once the data is shared effectively, it will then be displayed to your control panel. Onespy works with both Wi-Fi and 3G/4G Internet connections.

Yes, a user shall be eligible for a full refund within 10-15 days from the app purchase date only if their refund reasons don’t contradict with our Refund Policy conditions. However, we assure you that our professional customer support team shall guide you through any software related grievances.

At least 15 minutes are required to view the first-time recorded data if the internet is available on the targeted device. In case of no internet connectivity, the time taken may increase.
After first review, the application shares the monitored data in real-time.

Yes, the Onespy application works anywhere across the globe. The control panel can also be accessed from any place the subscriber wishes. However, make sure that the targeted device is connected to the internet. The smartphone shall be connected to either fast mobile data or WiFi. Also, we support all service providers (carriers).

No, the subscriber need not worry about the app visibility. Onespy always remains hidden on the handset and works without interfering into regular usage.

A user can only monitor one device with one subscription. In case you wish to track multiple devices, you’ll have to purchase that much number of applications with us. E.g. If you wish to track two devices, two subscriptions are required.
However, we do provide you the feature to change target cell phone free of charge during the entire subscription period as many times as you wish.

Device change is provided to all our subscribed consumers the moment they purchase Onespy application. Our technical team will guide you through the procedure in case you wish to alter the target device anytime till the date of license expiry.

We do not provide phone monitoring via phone number or IMEI number. However, if Onespy application is installed on the smartphone and the tracking is active, you may have a chance to track the lost device.

Yes, if the application is running on the missing device with active internet connection, it will help you locate the device effortlessly.

The entire tracking data can be accessed via the control panel using any internet browser.

The entire tracking data can be accessed via the control panel using any internet browser. After logging into your Onespy account, you can read individual events (click on the tabs), or you can download a spreadsheet with all activities listed in it.

In case Onespy application is running with active internet connection, all SMS sent/received are recorded on the target device along with Call logs, Photos and Call recordings and more even if the user tries to remove it immediately after sending/receiving.

Onespy application is dedicatedly designed to help parents track their minor kids and for employers to keep an eye on their employees while they’re using official devices. You need not worry as the application is totally legal. However, please make sure that your intentions of using Onespy meet the following legal requirements:

  • You’re a parent and wish to use Onespy as a parental control solution for monitoring your Minor children.
  • You’re an employer and wish to use Onespy as a solution for monitoring company-owned devices with employee’s consent
  • You want to secure your personal device hence installing Onespy on it.
  • It is your responsibility to determine whether you have proper authorization to monitor the device. It is also your responsibility to determine which disclosures, notifications, or agreements may be necessary in your jurisdiction, as applied to the specific facts and circumstances in which you want to use Onespy. If you have questions about the legality of using Onespy as you intend to use it, contact legal counsel of your choice. Onespy do not provides legal advice.

At Onespy, we do not promote WhatsApp hacking at all. However, in case you wish to monitor an Android smartphone, Onespy can help with WhatsApp monitoring, Facebook Messenger chat monitoring, phone monitoring and other such tracking features. You’ll have to first install the application on the target device physically.

Before you proceed with signup, first check the smartphone and OS (Operating system) compatibility via the following link:
Onespy App Compatibility

Now that you’ve checked the compatibility, purchase the Onespy application by visiting the website link mentioned below:
Buy Onespy

There are three subscription plans available and one shall select the plan based on their personal requirements. We have three packages available at time, all subscription plans are available at different prices along with their dedicated features: Standard, Premium and Bundle. After purchasing Onespy application successfully, either our technical team will guide you through the remaining process or you can read the installation guide below.
Onespy Installation Guide

Once the setup is complete, the login details will be shared with you over Email provided by you earlier. You can then use these details to login and access the entire control panel via internet browser.

All logs stored on your Onespy account are subject to deletion after a period of thirty (30) days. We recommend our subscribers to back-up their data into a file format inside the web panel by clicking on the export tab on each log page.

If your subscription expires, your account will be disabled immediately, and you won't be able to have any access to your Onespy account any more. All your services along with the monitoring activities will stop until you renew the subscription.

If the target phone does not have internet connection, Onespy will save all the recorded data in temporary files on the target device. Once the device has internet connectivity, the data will then synchronise automatically. In any case, the target user cannot remove the recorded data on the device.

All Onespy installation and purchase related information is already available on our website. A user can read the features as well as user guide straight away. However, in case you require additional technical support, our Tech team is available for assistance on Email and Live Chat.

Rooting is the process of allowing users of smartphones, tablets and other Android device users to attain privileged control over the Android subsystems. Most of the basic Onespy features work without rooting an Android smartphone. A user can also monitor WhatsApp without root. However, in case you wish to access additional social media tracking features like Facebook Messenger spying, Gmail tracking, Hike chat monitoring, Skype monitoring, Line, Viber, Screenshot and turning off the phone remotely you will have to root the smartphone first.

It depends on the target device and the method used. Some Android device manufacturers may withdraw warranty services if your device is rooted.

Rooting an Android smartphone can offer you additional features, still the rooting process is quite tricky. Even if plenty of data is available online to get going, we strongly recommend you checking with experts before beginning as the process may void phone warranty and can even harm your device if performed inappropriately.

One of the biggest advantages that you get with Onespy is that even when there’s no internet connection the application records all the data in temporary files. And as soon as the device receives internet connection, the app shares the data automatically via it with the servers, then you can monitor the device like before.

The monitored device requires internet connection to send data to servers. Once the data is shared effectively, it will then be displayed on your control panel. Onespy works with both Wi-Fi and 3G/4G Internet connections.

Well, the internet connection on the targeted device is required to share data with servers. The data can be shared in few minutes; hence the device doesn’t require all day internet connectivity. However, at least the device should have internet connection for some time during the day so Onespy could send recorded data to server.

Onespy saves all its recorded data in temporary files on the target device. The data is completely hidden. Once the device receives internet connection, the monitored data then gets uploaded to the control panel. Later, the temporary files are automatically removed from the device once uploaded.
All recorded data on the target device is encrypted and stored on your online account for 30 days. Data recorded over 30 days is automatically removed. Therefore, don’t forget to export your data to CSV report and download it regularly for backup.
It’s our policy, we do not keep your sensitive and important data.

You must check that the target device has active internet connection. Onespy uses internet to share recorded data with servers. In case of no internet connection, it cannot share data actively and the recorded data is saved in temporary files. Once the target device receives internet connectivity, the data is updated automatically.

In case the target device is rooted, tracking deleted messages can be done. You can also view new Whatsapp messages in roughly 15 minutes. But if the device is not rooted then you cannot track deleted messages.

It may happen if either the user isn’t using the targeted device, or the device has been factory reset. Confirm from your end, if formatted then you can reinstall the application.

You need to enable location services on the target device by assessing the settings panel first. Location updates require active Location Services on the target phone. Once enabled, now you can turn the services off/on remotely.

In case the targeted user installs another call recorder, the subscriber may not receive active call recording feature on Onespy. It works in similar manner as two SIM cards cannot make active calls simultaneously on one smartphone

Data transmission between target device & server is done in encrypted form using SSL certificate. All your data is securely stored on our servers using your password and is only accessible with that.
A subscriber can also enable OTP based 2 factor authentications on their desired number to add another security layer to their data.
Additionally, none of our staff members can access a user’s account unless and until you press the “grant access button” from your control panel for technical support. Later you can revoke the feature and the session will expire from the technical team.

This happens when Onespy tries accessing device location and the location access feature is disabled. You can enable the feature by accessing the device settings easily.

If the user has activated Google Hangouts or any other third-party SMS app, in that scenario Onespy may not receive regular incoming and outgoing text SMS. The target user will have to deactivate Google Hangouts or the installed third-party apps to reactivate SMS tracking on Onespy.

The issue may arise if either the Root application is removed from the target device or the root access has been revoked for our application. Please re-check proper root access & presence of Root application on the target device.

This may happen due to only 2 possibilities, either the internet connectivity is inactive, or the device is factory reset. Please assure that proper internet connection is available on the target device and the application is running properly.

Please follow the instructions to monitor WhatsApp in target phone.
Go to Settings > Accessibility. Enable Photos Viewer in target device. Now you shall monitor WhatsApp chats.

For device change, first the user will have to remove/uninstall Onespy from their existing device. Then we'll remove your account from our panel. Once the process is done, now you can install the application in your new device with the same Email and same installation process as performed earlier.

Please make sure that the target phone has active internet connection. Onespy uses internet to share recorded data with our servers, so if the target device does not have internet connection, the data will not be available on your control panel.