Your payment of license fees/installation of Onespy Software shall be regulated by this Refund Policy and the general terms and conditions and all of them are binding on you.
This Refund Policy constitutes mandatory part of our License with you, thus, you are advised to read the same thoroughly prior to downloading or installing the Onespy software. The act of mere downloading or installing the software shall without any further act or deed mean that you/user have/has consented and agreed to adhere to the terms of this Refund Policy and the same shall be binding on you. If you/user have/has any reservations qua the present License and/or do not accept the terms of the presence license/policy, you shall not download or install the software. This policy is a legal and binding document being part of License between you and Onespy for all your activities on Onespy website including downloading, installing or using the software. By the very act of downloading, installing, or using or making use of the software, in any manner whatsoever, you admit yourself to the terms of this Refund Policy.
We do not recommend installing Onespy software on Xiaomi, Gionee, Oppo, Vivo, Le or other phones with any type of enforced power-saving or security features. They may prevent application from being running or stop it permanently. This will not be considered a bug/defect in our application/software but a phone limitation, hence a refund will not be justified or allowed in the case. It is the responsibility of the user/subscriber to confirm by contacting us whether his/her phone is compatible or not as we have limitation to detail about all the compatible phones which are over 3,00,000 in numbers and increasing on day to day basis.
If you have already subscribed and installed the software on an incompatible brand/model of the phone, you may opt for free phone change and install on a compatible phone within 07 days from the date of subscription. In the period while you may switch phone, you license expiry shall not be affected will be continued from the date of final installation. Refunds will not be provided.
- Claim of Refund shall be subject to the satisfaction of Onespy regarding any functionality not working properly in the manner demonstrated on onespy.com. Onespy takes no responsibility to provide any functionality which is absent or not shown on its website and any claim for refund for the same shall not be entertained.
- You shall fully satisfy yourself before downloading or installing our software in respect to the compatibility of phone on which the software is installed, as Onespy neither recommends nor does it takes any responsibility for the same. Since, the software is phone specific (i.e. one software one phone), no claim for refund shall be entertained in this regard.
- Claim of Refund shall be subject to the satisfaction of Onespy regarding technical fault in any functionality of its software. Claims regarding unseemly voice recordings will not be entertained as the same is because of problem(s) faced by system and mobile network(s).
- Subject to the above said, in case you have technical issues with the Software, relating to non performance of any functionality, the technical team of Onespy shall endeavor to make good the same. In case of failure to overcome the said non-performance, you may be eligible for a full refund in accordance with Refund Policy mentioned below. We have experienced, claims for refund being happily withdrawn after receiving our technical help.
CONDITIONS FOR REFUND
No refund can be issued to a user/licensee of software in case the reasons for a refund are completely beyond Onespy control. They include, but are not limited to:
- Request made by any person(s), other than the user. (User here means a person who has paid license fees and installed the software).
- Since, all the software/bouquet of Onespy is different from the other, Onespy shall not entertain any request for change of software/bouquet.
- No refund will be entertained in case of carelessness on the part of the user in maintaining his password, which may lead to inconvenience.
- If the case relates to point 3 above, on the written request by the user Onespy shall endeavor to provide alternate password after thorough verification. Apart from providing alternate password, Onespy shall not be liable for refund or any other claim, whatsoever.
- In case if the phone has lost connection with Onespy software due to accidental deletion, reset of phone, internet failure etc., Onespy on written request from the user (subject to other applicable provisions) shall endeavor to reinstall the same software licensed by it for the remaining period. Apart from reinstalling the software licensed for the remaining period, Onespy shall not entertain any refund including the period lost towards re-installation.
- The use of the phone for illegal purpose(s) or in contravention to the terms and conditions of any of the agreements related to license of software
- No request for refund shall be entertained for reasons which are not directly attributable to Onespy including but not limited to loss of phone, loss of internet connection, problem related to mobile services, temporary or permanent disconnection of mobile services, change of phone set, change of operating system of the concerned phone, resetting of factory setting, failure to accept assistance provided by Onespy, failure to follow installation guidelines, direction/order(s) of any court/authority confiscating the phone, misuse of phone, etc.
You are required, without failure, to send your written request for refund to Onespy at email@example.com. The refund decision shall be made up to 15 business days. In case of the refund so granted, you shall be liable for 20% deduction from the refunded amount, which shall be utilized towards payment of fees charged by banks/payment processing companies and other administrative costs.